📜 Terms of Service

Welcome to Hatteker. By using our website and purchasing our products, you agree to the following terms and conditions.

1. General Terms

These terms govern the use of our website (hatteker.co.uk) and all transactions made on the site. By accessing or using the website, you agree to comply with these terms.

2. Orders and Payments

All orders placed on our website are subject to acceptance by us. We reserve the right to refuse or cancel any order, including orders that contain incorrect pricing or product availability information. Payments are processed securely, and you agree to provide valid payment details at the time of purchase.

3. Shipping and Delivery

Shipping fees and delivery times vary depending on the shipping method and location. We will make reasonable efforts to ship your order as soon as possible, but we are not responsible for delays caused by third-party shipping companies.

4. Refunds and Returns

For information about our refund and return policy, please refer to our Refund Policy page. Below are some key highlights:

• Refunds: If you request a refund before the shipping period has expired, a fixed fee of £3 (bank and platform fees) will be deducted from the refund amount. If your order is in transit, refunds will not be processed.
• Damaged or Incorrect Products: If you receive a product that is incorrect or damaged, please contact us immediately with proof (e.g., photos). We will arrange to send you the correct item at no additional charge.
• Non-Delivery or Lost Packages: If an order is lost or not delivered due to incorrect shipping information, we will not be liable for the refund. If the issue is on our end, we will refund you in full or offer a replacement product.

5. Customer Responsibility

You are responsible for providing accurate information during the checkout process. Any issues arising from incorrect delivery information, failure to receive the package, or other customer errors are the customer's responsibility, and additional fees may apply for reshipping or corrections. If you fail to receive your order because of incorrect details or an unclaimed package, the customer is responsible for reshipping fees.

6. Product Availability and Stock

We make every effort to ensure that our products are available for purchase. If a product is out of stock after your order is placed, we will offer you a replacement or a refund. In some cases, we may suggest a higher-priced alternative product, which you can choose to accept or decline.

7. Intellectual Property

All content on our website, including text, images, logos, graphics, and trademarks, are the property of Hatteker and are protected by intellectual property laws. You may not use, reproduce, or distribute any content from our website without our prior written consent.

8. Limitation of Liability

We are not liable for any damages, losses, or expenses arising from the use of our website or the purchase of our products, except as required by law. Our maximum liability is limited to the amount paid for the product or service in question.

9. Modifications to Terms

We reserve the right to update and modify these terms of service at any time. Changes will be posted on this page, and the date of the last update will be indicated. It is your responsibility to review these terms periodically.

10. Governing Law

These terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these terms shall be resolved in the appropriate courts of the United Kingdom.

11. Contact Us

If you have any questions or concerns regarding these Terms of Service, please contact us at:

Email: support@hatteker.co.uk

Last Updated: April 2025