🧾 Refund Policy

Providing buyers with confidence requires a smart balance of strategy and transparency — and that includes a clear refund policy, much like a respectful agreement between seller and customer.

✅ Partial Order (Missing Product)

If you ordered multiple items but only received one, this is our responsibility. We will ship the missing product at no additional cost.

❌ Purchases Made Outside Our Official Website

We are not responsible for purchases made through:

  • Amazon
  • eBay
  • Other websites or marketplaces

Our only official website is: www.hatteker.co.uk

For purchases made elsewhere, please contact the relevant customer service directly.

However, we can offer you:

  • Buy replacement parts (cables, combs, clipper heads, etc.)
  • Buy clippers or electric razors with warranty

⏳ Order Not Shipped (and Delay Exceeded by +5 Days)

If your order hasn’t been shipped and the announced delivery time is overdue by more than 5 days, we offer two options:

  1. Full refund
  2. If out of stock, we may suggest a newer or better model, even if it's more expensive, at no extra cost (with your agreement)

📬 Incorrect Product Received

If you receive a product different from what you ordered, please send us a photo of the received item at:

support@hatteker.co.uk

Once verified, we will send you the correct item without needing to return the one you received.

🔄 Refund Request While Order Is In Transit

If your order has already been shipped and is on its way, we cannot proceed with a refund.

Once dispatched, the package is en route and will reach you shortly. Returns are not accepted for in-transit orders.

Please wait for your delivery. If there’s an issue upon receipt, we’re here to help.

📦 Return Due to Delivery Failure or Customer Cancellation

If your order is returned due to:

  • Incorrect address
  • Failure to receive the package
  • Customer cancellation after shipping

Shipping fees + a fixed £3 fee will be deducted from the total refund.

If you want the product re-shipped, you will need to cover the delivery cost again.

⚖️ Bank Disputes

If you open a bank dispute, a £10 penalty is automatically charged to us by the bank.

  • If the client is right, a full refund will be issued
  • If we are right, the dispute closes in our favor and no refund is given

We always recommend contacting us first before opening any disputes at:

support@hatteker.co.uk

🤝 Summary

At Hatteker, we do our best to provide a reliable and satisfying shopping experience. We take responsibility for our errors, and we also rely on customers to:

  • Provide accurate delivery information
  • Respect the announced delivery times
  • Reach out to us before initiating disputes

We’re always here to support you with any concerns or questions you might have.