Refund Policy
🧾 Refund Policy
Providing buyers with confidence requires a smart balance of strategy and transparency — and that includes a clear refund policy, much like a respectful agreement between seller and customer.
✅ Partial Order (Missing Product)
If you ordered multiple items but only received one, this is our responsibility. We will ship the missing product at no additional cost.
❌ Purchases Made Outside Our Official Website
We are not responsible for purchases made through:
- Amazon
- eBay
- Other websites or marketplaces
Our only official website is: www.hatteker.co.uk
For purchases made elsewhere, please contact the relevant customer service directly.
However, we can offer you:
- Buy replacement parts (cables, combs, clipper heads, etc.)
- Buy clippers or electric razors with warranty
⏳ Order Not Shipped (and Delay Exceeded by +5 Days)
If your order hasn’t been shipped and the announced delivery time is overdue by more than 5 days, we offer two options:
- Full refund
- If out of stock, we may suggest a newer or better model, even if it's more expensive, at no extra cost (with your agreement)
📬 Incorrect Product Received
If you receive a product different from what you ordered, please send us a photo of the received item at:
Once verified, we will send you the correct item without needing to return the one you received.
🔄 Refund Request While Order Is In Transit
If your order has already been shipped and is on its way, we cannot proceed with a refund.
Once dispatched, the package is en route and will reach you shortly. Returns are not accepted for in-transit orders.
Please wait for your delivery. If there’s an issue upon receipt, we’re here to help.
📦 Return Due to Delivery Failure or Customer Cancellation
If your order is returned due to:
- Incorrect address
- Failure to receive the package
- Customer cancellation after shipping
Shipping fees + a fixed £3 fee will be deducted from the total refund.
If you want the product re-shipped, you will need to cover the delivery cost again.
⚖️ Bank Disputes
If you open a bank dispute, a £10 penalty is automatically charged to us by the bank.
- If the client is right, a full refund will be issued
- If we are right, the dispute closes in our favor and no refund is given
We always recommend contacting us first before opening any disputes at:
🤝 Summary
At Hatteker, we do our best to provide a reliable and satisfying shopping experience. We take responsibility for our errors, and we also rely on customers to:
- Provide accurate delivery information
- Respect the announced delivery times
- Reach out to us before initiating disputes
We’re always here to support you with any concerns or questions you might have.